Last updated: 27 September 2026

Ratnakriti (“Ratnakriti”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit www.ratnakriti.com, create an account, place an order, subscribe to communications, contact us, or otherwise use our services.

This Privacy Policy explains the types of personal information we may collect, why we use it, how we may share it, and the choices available to you.

1. Information We May Collect

Depending on how you interact with Ratnakriti, we may collect information such as:

• Name
• Email address
• Mobile number
• Billing and delivery address
• Customer account and profile information
• Order and purchase history
• Information provided when contacting customer support
• Information relating to returns, complaints or delivery issues
• Device, browser, IP address and website-usage information
• Cookies and similar technical information required for website functionality

Payment information may be processed by the payment service provider made available during checkout.

Ratnakriti does not intentionally store your complete debit or credit card number, UPI PIN, banking password or similar confidential banking credentials.

2. Google Sign-In

Ratnakriti may allow customers to sign in using Google Sign-In.

If you choose this option, Google may provide Ratnakriti with basic account information that you have authorized Google to share, which may include:

• Your name
• Your email address
• Basic profile information
• A unique Google account identifier used to associate your Google login with your Ratnakriti customer account

We use this information only to authenticate you, create or identify your Ratnakriti customer account and provide account-related functionality.

Ratnakriti does not request access to your Gmail messages, Google Drive files, Google Calendar, contacts or other unrelated Google services.

We do not sell Google user data or use Google user data for advertising purposes.

Google specifically requires applications using OAuth to maintain an accessible privacy policy explaining their handling of user data. MeitY

3. How We Use Your Information

We may process personal information to:

• Create and maintain your customer account
• Authenticate customer sign-in
• Process and fulfil orders
• Arrange shipment and delivery
• Provide order, shipping and delivery updates
• Respond to customer-service enquiries
• Process eligible return, replacement or refund requests
• Prevent fraudulent or unauthorized transactions
• Maintain transaction and accounting records
• Improve our website, products and customer experience
• Send newsletters or promotional communications where permitted and where you have chosen to receive them
• Comply with applicable legal and regulatory obligations

We aim to collect and use personal information only for legitimate and specified purposes relevant to providing our services.

4. Sharing of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate Ratnakriti, including:

• Ecommerce and inventory technology providers
• Payment processors and payment gateways
• Courier, shipping and logistics companies
• Email and communications providers
• Website hosting, security and technology providers
• Customer-support service providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where required by applicable law

Third parties receive information only to the extent necessary to perform the relevant service.

Ratnakriti does not sell your personal information.

5. Shipping and Delivery Information

Where you place an order, your name, delivery address, contact details and relevant order information may be shared with our logistics or courier partners to enable fulfilment and delivery.

6. Cookies and Similar Technologies

Ratnakriti and its service providers may use cookies or similar technologies to:

• Maintain website sessions
• Keep products in your shopping cart
• Support account login
• Remember preferences
• Enable checkout
• Improve website performance
• Understand website usage
• Improve security and help prevent fraud

You may control cookies through your browser settings, although disabling essential cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you information about:

• New arrivals
• Collections
• Offers
• Product launches
• Other Ratnakriti updates

You may unsubscribe using the unsubscribe option provided in a communication or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and supporting orders
• Maintaining transaction records
• Resolving disputes
• Providing customer service
• Preventing fraud
• Meeting taxation, accounting and legal requirements

Where information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

9. Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Request correction of inaccurate personal information
• Ask questions about information associated with your account
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Unsubscribe from promotional communications
• Raise a privacy-related concern or grievance

Withdrawal or deletion requests may be subject to information that Ratnakriti is required to retain for transactions, legal compliance, taxation, fraud prevention or dispute resolution.

11. Children's Privacy

Ratnakriti is a general jewellery retail website and is not intended to knowingly collect personal information directly from children contrary to applicable law.

12. Third-Party Services

Ratnakriti may use services operated by third parties, including payment gateways, courier companies, Google authentication and technology providers.

Your interaction with those providers may also be subject to their respective privacy policies and terms.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or applicable requirements.

The most recent version will be published on this page with an updated date.

14. Contact Us

For privacy questions, requests or concerns, contact: